Dubai Municipality highlights digital best practices at virtual digital forum

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Dubai Municipality organized a digital forum, which aims to shed light on the Municipality’s experience in shaping its digital journey to develop a digital strategy. The forum was held in the presence of Dawoud Al Hajri, Director General of the Municipality and a group of distinguished international experts.


The virtual digital forum explored the best practices in the digital experience, digital operations and smart establishments, through a virtual workshop in which experts reviewed the most prominent digital aspects, in addition to providing realistic examples and studies regarding digital aspects.


Dubai Municipality has aligned with this vision by developing a digital strategy aimed at building a digital Municipality, through which technological innovation is used to enable the building of a happy and sustainable city. The digital strategy focuses on promoting and raising customer happiness and building a smart institution with digital operations. The digital strategy includes seven strategic initiatives, to be implemented through a roadmap that extends to the next five years, in line with the strategies and policies of Smart Dubai, the Dubai Electronic Security Center, and the Emirates Strategy for the Fourth Industrial Revolution, through which Dubai Municipality seeks to raise the efficiency of its services and operations, and to optimize the use of the technologies of Artificial Intelligence, Internet of Things, Machine Learning, Automation, 3D Printing, Big Data, and Blockchain in the enterprise operations.”


The digital forum sheds light on the digital strategy of Dubai Municipality and the main pillars of this strategy, which include: customer happiness, digital operations and the smart enterprise. The forum also delivered a presentation that highlights the main factors and foundations that must be taken into account to provide an exceptional digital experience for members of the society, as well as discussed realistic examples about the efforts of various government agencies around the world to provide advanced and digital services that focus mainly on the citizen and present the lessons learned.”


The digital forum also featured a presentation highlighting the importance and impact of using IoT technology and how this emerging technology contributes positively to developing working mechanisms and optimal ways to benefit from it, in addition to presenting a study of some realistic examples on the application of IoT technology, and a presentation on technology platforms as these modern platforms help organizations to be smarter and more efficient.



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